All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You have the right to cancel service within 3 business days of signing the agreement and ask for a full refund. You must notify New Gen on or before the third day of business to stop the service. Please contact Josue directly with any additional questions at 747-216-3609 You can also email us at [email protected]